Meet the team.

Iven Frangi

Iven Frangi is the man who helps his clients discover what their customers want and how to create an experience they can't get anywhere else so they won't go anywhere else - an Incredible Customer Xperience. He is the co-author of “High Tech - High Touch Selling” and has been a leading speaker on customer experiences for the last 12 years.

Iven has extensive experience in the areas of direct sales, management and marketing where the art of dealing with people is paramount.

His career in the Financial Services industry began when he joined Allan Pease as an agent at National Mutual at the age of 21. One year later Iven became one of the youngest qualifiers to the exclusive Million-Dollar Round Table.

In 1987 Iven was recruited to help set up Australia's fastest growing Insurance Company, Westpac Financial Services and as the youngest Regional Manager looked after some 50 branches and a sales team with production in excess of thirteen million dollars per year. His Westpac team had productivity 4 times the industry average.

He honed his experience becoming the Marketing Communications Manager for the world thought leaders in one to one marketing the Peppers and Rogers group.

He has an outstanding track record in establishing new companies and growing existing ones. Iven’s clients include businesses, franchises, and top 500 corporations.

The results he creates are the reason that 90% of his work comes from referrals.

Iven works with Deakin University presenting their Marketing and Sales Management distance-learning program.
Iven is a graduate in Marketing from the University of Technology. He has earned the designation CSP – Certified Speaking Professional from the International Federation of Professional Speakers. This is the highest designation possible, attained by 7% of presenters worldwide. In 2005 he was awarded Speaker of the Year by the National Speakers Association (NSW).

In his practical, example filled presentations he will show you what your business needs to do to stand out and be remarkable. Iven’s clients span all sectors of business. He is sought after because his information is leading edge, useable immediately strategies and his presentations are an experience.

Gerard McMullan

Gerard McMullan has built a reputation as one of the most influential consultants in Customer Strategy in Australia. Through the early years of the 21st Century, Gerard guided Peppers and Rogers, the most recognisable name in Customer Strategy, through its local initiation. He established Peppers and Rogers as the major customer strategy consultancy in the Australian Market, until its takeover by Carlson Marketing in 2005. He personally involved himself in developing the key foundation clients; Toyota Motor Company, Toyota Financial Services, Nissan, QTCU, NRMA, Vintage Cellars, Integral Energy and Cerebos. Current major clients such as Toyota Australia have secured his support in taking the customer centric journey. Adelaide Bank, Panthers Entertainment, and Wyeth Nutrition are current clients he is supporting in their Customer Strategy journey.

What motivates Gerard now is ‘Business Transformation through Customer Focus’. The task of helping organisations move towards becoming customer-centric is not only exciting and challenging but also his personal mission.
Gerard brings a wealth of business experience from overseas as well as within Australia to his clients in the Asia Pacific Region. Gerard has been in Sales, Marketing and Consulting within the IT industry for over 20 years. His constant emphasis that “The real issues are not about technology; they are about customers.”

After managing significant operations for major multinationals like Data General from Singapore, Gerard returned to Australia in the late 90’s to exploit the new customer revolution that was beginning to emerge. He points out that “The problem with the 90’s was that we forgot why we were in business; we forgot about customers.” If re-engineering and downsizing were the catchcries of the last decade, building customer experiences is now at the top of the agenda for C level executives
Gerard is a member of the Australian Institute of Management (AIM). He has a BA in Philosophy and Psychology and a First Class Honors Degree in Education from the University of Western Australia.